Below you find an explanation of the "Accept repair fee"section in the return material form.
As a point of reference to the explanation below, please be aware that if the guarantee apply to the returned product, repair work will of course always be FREE OF CHARGE..!
Yes, I accept the repair fee
If a product error is found and the guarantee DOES NOT APPLY to the returned product, repair work will be performed, the repair fee charged, and the product returned to sender along with a report.
No, return product
If a product error is found and the guarantee DOES NOT APPLY to the returned product, a handling fee on 150 € per unit will be charged. Repair work will not be performed and the product will be returned to sender along with a report.
The flowchart below here illustrate the way our service team make decisions. It also illustrate the differences between our repair fee and our handling fee.
Littelfuse SELCO is operating with fixed prices for all repair work. Please consult your local Littelfuse SELCO distributor regarding the excact repair price on your product.
If the product is unable to repair or no error can be found, this will always release an invoice with the handling fee on 150 € (per unit). Regardless that the product is still covered by the warranty period!