Welcome to the return material section. Below you find our work flow regarding returned material.
If our service team receives a package not including a filled out Form, the package will be hold in quarantine for 6 weeks, and then returned to sender.
Therefore, remember to include the return material form in your package!
Return Material Work Flow |
Customer Handling |
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Step 1 |
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Step 2 |
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Step 3 |
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Step 4 |
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Fill out the form |
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Print out the form |
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Pack product & printed form |
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Send to SELCO A/S |
Littelfuse Selco Handling |
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Step 5 |
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Step 6 |
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Step 7 |
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Step 8 |
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Package received |
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Review of received Product & RM form |
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Message to customer (package received) |
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Handover to production dep. |
Littelfuse Selco Handling |
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Step 9 |
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Step 10 |
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Step 11 |
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Step 12 |
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Product analysis |
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Guarantee assessment |
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Repair work |
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Product test |
Littelfuse Selco Handling |
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Step 13 |
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Step 14 |
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Step 15 |
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Step 16 |
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Prepare report to customer |
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Packing product |
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Message to customer (Repair report) |
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Return to customer |
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